Refund Policy

At Study Gem, we are committed to providing high-quality digital marketing educational resources. We want you to be completely satisfied with your e-book purchases. However, we understand that there may be situations where you may need to request a refund. Please review our refund policy below for more information:

1. Eligibility for Refunds

  • Refunds are available for e-book purchases made directly through the Study Gem website.
  • To be eligible for a refund, you must request the refund within 1 day of your purchase date.

2. Grounds for Refunds

We offer refunds in the following cases:

  • Duplicate Purchase: If you accidentally purchased the same e-book multiple times, we will issue a refund for the duplicate purchases.
  • Technical Issues: If you encounter technical problems with downloading or accessing the e-book that prevent you from using the content as intended, we will provide a refund.
  • Misrepresentation: If you believe the e-book does not match its description or content quality is substandard, we will investigate and issue a refund if necessary.

3. Non-Eligible Circumstances

Refunds will not be provided under the following circumstances:

  • Change of Mind: We do not offer refunds for e-books due to a change of mind or personal preferences.
  • Access Issues: We are not responsible for compatibility issues related to your device or software. Please ensure that your system meets the necessary requirements before purchasing.

4. How to Request a Refund

To request a refund, please follow these steps:

  • Email: Send an email to with the subject line “Refund Request.”
  • Include Details: In your email, include your name, order number, the e-book title, and a brief explanation of why you are requesting a refund.

5. Refund Processing

  • Once we receive your refund request, we will review it to determine eligibility.
  • Approved refunds will be processed within 10 business days.
  • Refunds will be issued to the original payment method used for the purchase.

6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us at

Study Gem reserves the right to update or modify this refund policy at any time. Please refer to the most recent version available on our website.

Thank you for choosing Study Gem as your digital marketing education resource. We are here to support your learning journey.